Returns
We want you to be delighted with your new purchase. Upon delivery, please review your item(s) immediately. If the piece is damaged or incorrect, please contact us within 24 hours of receipt so we can make it right. You can email us at hello@fleurstudios.com.au.
Change of mind
We understand change of mind and want you to be completely satisfied with your purchase, but please keep in mind the below for the return process:
- The item must be received back in its original condition within 14 days of the date of purchase.
- Shipping & return delivery charges are non-refundable.
Be sure to retain the original packing materials for returns. Furniture is vulnerable to damage during shipping which is why we ask you to keep original packaging materials.
We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer. Please note, if your item hasn’t left our warehouse yet, please contact us immediately so we can cancel your order and provide you with a refund.
What can’t you return or exchange?
- Gift cards
- Samples
- Items marked “final sale” or “non-refundable”
- Damaged Goods
Damaged items
Furniture is vulnerable to damage during shipping and can be damaged by 3rd party freight companies. Upon receipt of your goods, please inspect them immediately. If they are damaged, please send an email to hello@fleurstudios.com.au with the below information:
- Photos of the damage
- Description of damage
- Your order number
- Please take care with the packaging so it can be reused to return the item and don’t worry, we will make it right.